Ramsey Embroidery LLC

Privacy Policy

Effective August 13, 2026

Ramsey Embroidery LLC ("Ramsey Embroidery," "we," "us," or "our") respects your privacy. This policy explains the information we collect through ramseyembroidery.com and our order, customer account, payment, shipping, email, and text-message services, and how we use and protect that information.

Information we collect

We may collect your name, email address, phone number, billing or shipping information, order details, artwork and files you upload, saved designs, customer-service communications, and information you voluntarily provide when requesting a quote or placing an order. We also collect basic technical information needed to operate and secure the website, such as session and browser information.

How we use information

We use information to create and manage customer accounts, prepare quotes and orders, review artwork, process payments, fulfill pickup or shipping, provide customer service, send receipts and requested order updates, prevent fraud or misuse, maintain business records, and comply with applicable legal obligations.

Payments and service providers

Payments are processed by payment providers such as Stripe. Ramsey Embroidery does not store complete payment-card numbers on its own servers. We may use service providers to operate functions such as payment processing, email delivery, shipping, website hosting, and text-message delivery. Those providers receive information only as needed to perform services for Ramsey Embroidery.

SMS and mobile information

Text-message enrollment is optional and is not a condition of purchase. If you choose to receive SMS updates, we use your mobile number to send order-related messages such as artwork questions, order status, pickup, shipping, and customer-service updates. Message frequency varies. Message and data rates may apply.

Mobile information and text-messaging opt-in data and consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are not transferred to third parties for their own marketing.

You may opt out of Ramsey Embroidery SMS messages at any time by replying STOP. For help, reply HELP or email ramseyembroideryllc@gmail.com.

Cookies and sessions

We use essential cookies or similar session technology to keep you signed in, maintain your order session, protect forms, and operate the website. We do not use this policy to authorize unrelated third-party advertising tracking.

How we share information

We do not sell personal information. We may disclose information to service providers working on our behalf, when needed to complete a transaction or shipment, when you direct us to do so, or when required by law. The SMS/mobile-information restriction above applies regardless of this general sharing section.

Data retention and security

We retain business, customer, order, payment, and communication records for as long as reasonably needed to operate the business, serve customers, resolve disputes, and meet accounting, tax, or legal requirements. We use reasonable administrative and technical safeguards, but no internet system can be guaranteed completely secure.

Your choices

You may choose not to opt in to text messages and may still place an order. You may ask us to update customer contact information or contact us with questions about information associated with your account.

Children

Our website and services are intended for customers placing embroidery orders and are not directed to children under 13. We do not knowingly seek personal information from children under 13.

Changes to this policy

We may update this Privacy Policy as our services or legal requirements change. The effective date above will be updated when material changes are posted.

Contact us

Ramsey Embroidery LLC
Sullivan, Illinois
ramseyembroideryllc@gmail.com